Frequently Asked Questions

Support Coordination is a funded service under the NDIS that helps you understand and implement your plan. A Support Coordinator helps you identify your goals, connect with service providers, and monitor your progress. Think of us as your guide through the NDIS system.

Support Coordination is typically funded under "Capacity Building Supports" in NDIS plans. If it's included in your plan, you'll see it listed in your plan documents. If you're not sure, we can help you check during a free consultation.

Support Coordination is for participants who need help navigating the NDIS system. Specialist Support Coordination is a higher-intensity service for participants with complex needs, such as those with multiple health conditions, mental health challenges, or those requiring coordination across multiple agencies.

If Support Coordination is funded in your NDIS plan, there is no cost to you—it comes from your plan funding. The initial consultation to discuss whether we're the right fit is always free.

Simply book a free consultation through our website or call us directly. We'll discuss your situation, answer your questions, and explain how we can help. There's no obligation—just a friendly conversation about your needs.

Yes, you have the right to change your support coordinator at any time if you're not satisfied. We encourage open communication—if you have any concerns, please let us know first so we can address them.

Yes! We support participants regardless of how their plan is managed. Whether you're self-managed, plan-managed, or agency-managed, we can work with you to coordinate your supports.

Please contact us to confirm if we service your area. We offer both in-person and video/telephone support, which means we can assist participants across a wide range of locations.

The frequency of contact depends on your needs. At a minimum, we have regular check-ins, but we're available when you need us. If you have urgent concerns, you can reach out anytime.

Yes, Platinum Support and Coordination is an NDIS registered provider. We meet all the requirements set by the NDIS Quality and Safeguards Commission.